The Fifth Judicial District Department of Correctional Services’ contract with the vendor providing EMS equipment requires a twenty-four hour per day, seven day a week, (24/7) operational, fully staffed and trained monitoring center. This requirement includes, without limitation, that the monitoring center will have a back-up system and alternative power source and a secured environment. Any interruption in service will be documented and immediately reported to the District.
The District will be notified by fax, email, and phone message if there is any interruption in service. This notification will include an explanation of the event, a plan to remedy the event including when the remedy is expected to be completed, and what alternative source(s) would be utilized until the problem is solved.