Fifth Judicial District - Department of Correctional Services

DISTRICT POLICIES

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TITLE: Grievance Policy

POLICY

Employees shall maintain respect for the dignity and individuality of all human beings, and shall uphold a commitment to professional and compassionate service, while seeking to meet the goals and objectives of the District.

All offenders under the supervision of the Fifth Judicial District Department of Correctional Services shall have the right to file a grievance.

DEFINITION

Any offender of the Fifth Judicial District Department of Correctional Services may file a grievance to the appropriate official when he/she believes his/her rights have been or are about to be violated by administration actions and conditions or correctional control, treatment, and other services. The offender shall follow the procedures on the Client Grievance Procedure form that is presented to them at intake. A Client Grievance Procedure form shall be given to the offender at any time upon their request.

PROCEDURE

  1. Prohibited supervisory actions by District personnel shall include:
    1. Exploitation, extortion, demand or request for gifts, gratuities or favors.
    2. Physical harm or the threat of physical harm.
    3. Action which constitutes a violation of individual rights.
    4. Action which is not in accordance with Iowa law.
    5. Action which is not in accordance with District policy.
  2. OFFENDER ORIENTATION
    1. Each offender at the time of intake to supervision and at the time of the initial interview for the Presentence Investigation shall read or have read to them, the Client Grievance Procedure. If an offender file already includes a previously signed form, that form shall be reviewed with the offender, initialed and dated by both parties to reflect the review. A new form need not be completed.
    2. Each offender shall be required to sign his/her name, acknowledging they have read the form or it has been read to them.
  3. FILING OF OFFENDER GRIEVANCE

    The following is the procedures for filling a grievance:

    1. STEP 1 A grievance may be presented to the Fifth Judicial District Department of Correctional Services officer either orally or in writing. The officer will respond verbally within twenty-four (24) hours.
    2. STEP 2 If the offender is not satisfied with the decision of the officer, he/she may appeal said decision and present a written grievance to the officer's Supervisor within three (3) working days after the initial decision was made. The Supervisor shall investigate the complaint and respond in writing within three (3) working days.
    3. STEP 3 Offenders may appeal the decision of the Supervisor to the Assistant Director in writing within three (3) working days of notification of the decision at the previous step. The Assistant Director shall respond in writing within three (3) working days.
    4. STEP 4 If the offender is still dissatisfied with the decision, he/she may choose to consult with an attorney at the offender's expense, or choose to file a written grievance with the Office of the Citizen's Aide/Ombudsman by writing to:

EMERGENCY GRIEVANCE

If the complaint of the offender is found to be of an emergency nature by the District's officer, he/she shall initiate direct verbal communication with the Supervisor and the Assistant Director, who will respond verbally to the complaint as soon as possible. If the complaint is not found to be of an emergency nature by the Supervisor and/or the Assistant Director, he/she may advise the offender to file the grievance in the usual manner as set forth in this procedure.

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